![]() ![]() Q: I don't have a mobile phone that can receive text messages. If you decide to deactivate your authenticator app device or hardware token, you will be required to enter a verification code sent to your mobile phone number the next time you log in. Will I still have to enter a verification code sent via text message?Ī: If you currently have the VIP Access mobile app or hard token enabled, your login process will remain the same. Q: I already use a VIP Access authenticator mobile app or hardware token as my two-step verification method. You can also save your device or browser, which will allow you to skip this extra step, unless you log in from a device or browser we don't recognize. Make sure your mobile number is up to date and accurate on My Profile. You'll now be required to enter a verification code sent to your mobile phone number, in addition to your username and password, to confirm your identity. If the credential is a hard token, it likely needs to be replaced.To provide you with a more secure login experience and greater account protection, we've enabled two-step verification. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. You may need to repeat this step 2-3 times.
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